Return & Exchange policy
Order with Marhuna Official Dropship / Certified Personal Shopper (CPS) / Online.
- We will not liable for any item(s) that was made with non-registered Personal Shopper / Dropshipper with MARHUNA.
- Customer must liaise with their CPS / Dropshipper first if they found any faulty/defect on the item(s) received.
- CPS / Dropshipper need to liaise with HQ regarding the faulty/defect that customer received.
- Item(s) must be returned to us in original condition within 7 days after customer received the parcel.
- We will not attend any exchange such as; colour, sizing and design matter or any wrong purchase. Example: “I don’t’ like this design”, “The color doesn’t fit me”/”I want to change another design/color”, “I’ve made wrong purchase”, “I want to change other item”.
- Any sale and discounted item(s) are not eligible for repair or exchange.
Item(s) must be unwashed, unaltered, unworn and in exact condition when purchased.
- New item will be processed within 7-14 working days to deliver back to customer.
- Customer must notify HQ if they send any item(s) for exchange/repair and email to [email protected] Customer will be responsible to ensure the item(s) received to our HQ.
- Failure in completing the form will consider incomplete request and will be rejected.
**We reserve the right to make any changes to this policy without prior notice. Please do not hesitate to contact our Customer Service at [email protected] or WhatsApp us at +6011 567 11951 if you have any other inquiry. We will be happy to attend you**